Refund Policy: A Commitment to Customer Satisfaction

• At TASHLUX, we are committed to providing an exceptional luxury shopping experience and ensuring complete customer satisfaction.

General Policy

• Due to the curated nature of our luxury collection, all orders are final once payment has been completed and are not eligible for cancellation, refund, or exchange, except under the approved exceptions outlined below.

Eligible Exceptions for Return or Exchange

• Customers may request a return or exchange under the following conditions:

1. Order Discrepancies & Defective Items

• An item is eligible for return or exchange if it fails to meet the specifications in the description, contains unstated manufacturing defects or undisclosed damage, or if the wrong product was delivered. All claims are evaluated and verified by our team of experts.

2. Authenticity Claims

• TASHLUX maintains a zero-tolerance policy for non-authentic items. Any complaint regarding item authenticity must be registered within 7 days of delivery. No returns or exchanges will be accepted after this period.

Authenticity Verification & Expense Policy

• To ensure fairness for both buyers and sellers, authenticity disputes are handled through accredited third-party authentication services:

• Third-Party Verification Requirement: If a buyer disputes the authenticity of an item, the item must undergo evaluation by an approved third-party luxury authentication provider.
• If the Item is Fake (Non-Authentic): The seller is held fully responsible. The seller must bear all associated costs, including third-party authentication fees, return shipping charges, duties, and logistical expenses. The buyer will receive a 100% full refund.
• If the Item is Authentic: The buyer bears the expenses. The cost of the third-party authentication process, along with any associated shipping or handling fees, will be covered entirely by the buyer.

General Return Shipping & Seller Responsibility

• When a return is approved due to an item discrepancy, undisclosed defect, condition error, or wrong item delivery, the individual seller bears all associated return costs (including shipping, logistical fees, and duties).

• For Buyers: Approved order discrepancy/defect returns will be provided with prepaid shipping return labels at no extra cost to the buyer.
• For Sellers: Any return shipping charges or logistical costs incurred due to inaccurate listings or non-conforming items will be charged to or deducted from the seller's account.

How to Initiate a Return

• We have streamlined our return process to ensure a clear and seamless experience:

1. Contact Us: Within 7 days of receiving your item, submit a return request via the Contact Us page on our website or email our customer service team directly at support@tashlux.com.
2. Review & Resolution: Our customer service team will respond within 24 to 48 hours to discuss potential solutions, such as replacement, exchange, or return authorization.
3. Return Conditions: Items subject to return must be unworn, unused, and returned within 7 days of authorization. TASHLUX security tags must remain attached and intact; removed tags render the item ineligible for return.
4. Refund Processing: Once the returned item is received and completes final verification/inspection at our facility, a full refund for the purchase price will be issued to your original method of payment. Refunds are processed within 14 business days of receiving and verifying the returned product. For card payments, final settlement times depend on your issuing bank.